Refund & Cancellation
Effective as of February 2026
Our Core Promise
At Away Bus It, we act as an escrow between you and the bus operators. Your money is only released to the operator once the trip is successfully completed. This ensures you are protected if a service is not provided.
Cancellation Windows
How much you get back depends on when you cancel:
24+ Hours Before
95% Refund
Full refund minus 5% platform processing fee.
12 - 24 Hours
75% Refund
Partial refund to cover operator booking loss.
Less than 12 Hours
0% Refund
Non-refundable as the seat cannot be resold.
Operator Cancellations
If a bus operator (e.g., VIP, OA, STC) cancels a trip due to mechanical failure or low turnout, you are entitled to a 100% Refund to your AwayBus Wallet, or a free rescheduling to the next available bus.
- No processing fees applied
- Instant wallet credit
How to claim a refund
Go to your 'Trip History' in the dashboard.
Select the upcoming trip you wish to cancel.
Click 'Cancel Ticket' and review the refund amount.
Confirm cancellation. Funds will hit your wallet within 5 minutes.
Still have questions?
Our support team is available 24/7.